ITS - Policies and Standards

Service Level Statement

ITS provides users of Cameron University with solutions to their computer related requests through the HelpDesk Center.

HelpDesk Center

Contact the Helpdesk Center at Ext. 2454 or via email at helpdesk@cameron.edu

Open from 8 a.m. to 5 p.m. Monday through Friday.
Closed from noon - 1 p.m.

ITS will first attempt to resolve your need over the phone

If your situation requires site service, a technician will be assigned along with a severity code level.

  • Level 1 = immediate response
  • Level 2 = 4 to 8 hour response
  • Level 3 = next day response
  • Level 4 = response within 3 days
  • Level 5 = reserved for projects (more than 3 days response)

All site service requests are based on a first-come-first-serve basis.