ITS - Policies and Standards

Service Level Statement:

ITS provides users of Cameron University with solutions to their computer related requests through the HelpDesk Center.

HelpDesk Center:

Ext. 2454 
email at helpdesk@cameron.edu

Open from 8 a.m. to 5 p.m. Monday through Friday.
Closed from noon - 1 p.m.

ITS will first attempt to resolve your need over the phone.

If your situation requires site service, a technician will be assigned along with a severity code level.

  • Level 1 = immediate response
  • Level 2 = 4 to 8 hour response
  • Level 3 = next day response
  • Level 4 = response within 3 days
  • Level 5 = reserved for projects (more than 3 days response)

All site service requests are based on a first-come-first-serve basis.