ITS Help Desk Student Technician – ITS (Help Desk)

Job Description

The position is ideal for a student with existing tech skills. Duties include (but are not limited to) phone support, remote support, and on-site support for faculty and staff on campus; troubleshooting hardware and software; assisting with the training of new work-study employees; and working on projects to further assist the support capabilities of the Help Desk.

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Job Requirements

MINIMUM QUALIFICATIONS: Must have a working knowledge of and experience with Windows XP/ Vista/7/8/10, Office 2010/2013/2016, Adobe Products, cleaning/repairing computers infected with spyware/ malware, Internet support of Aggie Access, hardware components, and hardware troubleshooting/upgrades/ replacements. Applicants must be currently enrolled at Cameron University to qualify for the work study position.

PREFFERRED QUALIFICATIONS: A working knowledge of and experience in a Help Desk environment would be considered a plus.  Expertise in mobile devices such as smartphones and tablets would also be an advantage.

APPLICATION PROCEDURE: Please download the application and complete. Send all information to:

Phillip Stephens
Information Tech Services CETES, Room 107

Electronic submission is encouraged.  Please send application to:

DEADLINE: Applications will be accepted until the position is filled.

Date Posted 4/19/2019 3:12 pm 
Location ITS - CETES 107 
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