Online Education Complaint Process

Cameron University seeks to maintain the highest standards of integrity and fairness in all of its relationships and with all of its stakeholders including students, faculty and staff.  In the event disagreements or concerns arise, we make every effort to resolve them in a timely and fair manner.

If concerns about online education courses, programs or policies rise to the level requiring the filing of a formal complaint, students are asked to following the following process:

This university encourages students to meet with their instructor to attempt to resolve any issues and concerns. However, if a concern cannot be directly resolved with the faculty member, students may pursue a complaint by progressing through the administrative channels by contacting the instructor’s department chair, school dean, and the Vice President for Academic Affairs. 

  • If the student pursues the complaint via the institution's formal procedures for complaints to the highest level possible and still perceives the concerns have not been adequately addressed, the student may file a complaint against a higher education institution in Oklahoma with the Oklahoma State Regents for Higher Education (OSRHE).
  •  Cameron University is regionally accredited by the Higher Learning Commission (HLC) to offer programs of study leading to the associates, baccalaureate and masters degree.  Information regarding the complaint process may be found at www.ncahlc.org/HLC-Institutions/complaints.html.
  •  If you have other complaints about online courses or programs that are not addressed above, please contact

Dr. Sylvia Burgess
Associate Vice President for Academic Affairs
Cameron University
2800 W. Gore Blvd.
Lawton, OK 73505

Sylviab@cameron.edu

(580) 581-2284

 

Dr. Sylvia Burgess
Associate Vice President for Academic Affairs
Cameron University
2800 W Gore Blvd
Lawton, OK 73505-6377
sylviab@cameron.edu
Fax: 580-581-2590