Service Level Statement:
email at firstname.lastname@example.org
Open from 8 a.m. to 5 p.m. Monday through Friday.
Closed from noon - 1 p.m.
ITS will first attempt to resolve your need over the phone.
If your situation requires site service, a technician will be assigned along with a severity code level.
Level 1 = immediate response
Level 2 = 4 to 8 hour response
Level 3 = next day response
Level 4 = response within 3 days
Level 5 = reserved for projects (more than 3 days response)
All site service requests are based on a first-come-first-serve basis.